Terms of Service

Effective 26/09/2025 · Applies to StepUp Trainer & Trainee Apps

Terms & Conditions for StepUp Trainer & Trainee Apps

1. Acceptance of Terms

By downloading, installing, or using the StepUp Trainer App or StepUp Trainee App ("Apps"), you agree to be bound by these Terms and Conditions. If you do not agree, do not use our Apps. These terms apply to all trainers, trainees, administrators, and visitors who access the platform.

2. Description of Service

StepUp provides training and batch management services that enable:

  • Batch enrollment and trainer assignment workflows.
  • Attendance logging, progress tracking, and feedback.
  • Schedule, session, and assessment management.
  • Performance analytics for trainers, trainees, and admins.
  • Notifications for sessions, reminders, and updates.

3. User Accounts

You must create an account to access most App features. You are responsible for maintaining the confidentiality of your login credentials, ensuring the information you provide is current and accurate, and notifying us immediately of any unauthorized use. We may suspend or disable accounts that violate these terms or platform policies.

4. Batch Participation & Payments

Batch assignments, payouts, and training subscriptions are managed by StepUp administrators. Any monetary transactions (such as trainee fees or trainer payouts) occur outside the Apps via authorized UPI IDs or QR codes shared by StepUp. Payments must be completed within the communicated window; unpaid enrollments may be cancelled. StepUp does not store in-app payment credentials, and pricing may change without notice.

5. Sessions, Attendance & Deliverables

Session times are estimates and may change due to trainer availability, venue constraints, or other factors. Only trainees on the roster may attend sessions. Trainers are expected to mark attendance promptly and keep session notes accurate. StepUp is not responsible for delays caused by factors outside our control (including travel, weather, or facility issues).

6. Program Changes & Refunds

We do not accept returns of services already delivered. Adjustments are handled as follows:

  • If a trainee downgrades to a lower-cost plan, StepUp may refund the difference after verification.
  • Upgrades to higher-cost plans require payment of the additional amount before activation.
  • Trainer or trainee-driven changes (such as fewer sessions or modified deliverables) that reduce cost may be refunded at StepUp's discretion; increases require additional payment.
  • Approved refunds are processed within 5–7 business days through the original payment method.

7. Prohibited Uses

You must not use the Apps for unlawful activities, interfere with platform operations, attempt unauthorized access, harass other users, or upload objectionable, confidential, or infringing content. We may remove content or suspend users who violate these rules.

8. Limitation of Liability

To the maximum extent permitted by law, StepUp is not liable for indirect, incidental, special, consequential, or punitive damages arising from use of or inability to use the Apps. Our total liability is limited to the amount you paid (if any) for the specific service that gave rise to the claim.

9. Changes to Terms

We may modify these Terms from time to time. Updates take effect once published in the Apps. We will notify you of material changes via in-app notice or email, and continued use after the effective date signifies acceptance.

10. Contact Information

Email: [email protected]
Phone: +91 9059320297
Address: Hyderabad, Telangana, India

Questions About Our Terms?

Need clarification about trainer or trainee terms? Reach our legal and compliance desk.

Contact StepUp Legal